Shipping policy

Last Updated: October 31, 2026

Thank you for shopping with Row Hygiene Supplies. We are committed to delivering your order quickly, reliably, and efficiently. Please review the information below regarding our shipping processes and delivery services.

Order Processing

Orders are typically processed within 1 business day of receiving payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Orders placed on weekends or public holidays will be processed on the next business day.

Same-Day Local Delivery (Hamilton)

We proudly offer Same-Day Local Delivery for customers within the Hamilton area.

Eligibility

  • Delivery address must be located within a 20km radius of Hamilton City.
  • Orders must be placed before 3:00 PM (NZST).
  • Same-day delivery is available on business days only.
  • Availability may be limited during peak periods or due to unforeseen circumstances.

Orders placed after 3:00 PM will be delivered on the next available business day.

Please note that properties located outside the 20km delivery zone are not eligible for same-day delivery services.

Standard Shipping

We currently ship throughout New Zealand.

Available shipping options, estimated delivery times, and shipping charges will be displayed during checkout.

Typical delivery estimates:

  • North Island: 1-3 business days
  • South Island: 2-5 business days
  • Rural Deliveries: Additional delivery time may apply

Please note that delivery estimates are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping charges are calculated automatically at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Free shipping promotions may be offered from time to time and will be clearly displayed on our website when available.

Order Tracking

Where tracking is available, customers will receive a tracking number via email once their order has been dispatched.

Please allow up to 24 hours for carrier tracking information to become active after receiving your shipping confirmation.

Shipping Destinations

Row Hygiene Supplies currently ships to addresses throughout New Zealand.

For special delivery requests or large commercial orders, please contact our team before placing your order.

Address Accuracy

Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.

If you notice an error in your delivery details, please contact us immediately at:

Sales@rowhygienesupplies.co.nz

While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.

Lost, Damaged, or Delayed Deliveries

If your parcel arrives damaged, appears lost, or experiences significant delivery delays, please contact us as soon as possible.

Our team will work directly with the shipping carrier to investigate and assist in resolving the issue promptly.

While we strive to meet all delivery estimates, Row Hygiene Supplies is not liable for delays caused by courier services, weather events, public holidays, or other circumstances beyond our control.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately after placing it.

We may be able to accommodate changes before the order is dispatched. However, once an order has been shipped or is out for delivery, modifications or cancellations may no longer be possible.

Any approved refund will be returned to the original payment method in accordance with our Returns & Refunds Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Row Hygiene Supplies
Sales@rowhygienesupplies.co.nz
Hamilton, New Zealand

We appreciate your business and are committed to providing fast, reliable service across New Zealand.